2013 Mercedes benz GLK350 Unknown Or Other Problems, Complaints and Defects, Recalls and Failures

This is an online automotive information provider of a detailed information on complaints, defects and recalls for Mercedes benz GLK350 2013 unknown or other. Our users can find data on mass market car models from most popular brands. The service allows to compare and analyze statistics for reported problems, complaints, recalls for various manufacturers. We hope our site will help with selecting of a reliable and safe car. By using this tool, you will be able to get records with description of safety issues for vehicles, equipment, tires and child restraints. These issues include safety recalls for your Mercedes benz GLK350 2013 unknown or other and complaints other owners have filed.
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2013 Mercedes benz GLK350 Unknown Or Other Problems, Complaints and Defects

 Issue ID1288057
 Internal NHTSA #10872513
 ManufacurerMercedes-Benz USA, LLC.
 BrandMERCEDES BENZ
 ModelGLK350
 Model Year2013
 File date28/05/16
 ComponentUNKNOWN OR OTHER
Product type codeVEHICLE
 Description of the problemMy 2013 glk350 was stationary and i was parked in my parents driveway in illinois. It was nighttime and i went to go close the panoramic roof since i was going inside and it was lightly raining. Temps outside were mild since it was may 27, 2016. When i went to close the roof i heard a crunch sound but did not notice it was shattered. I closed the sun blind and it wasn't until i opened the blind the next time may 28, 2016. My sister and i both looked up and noticed the glass was shattered. The rest of my family also noted the damage also and we took included pictures. I called mb usa at 800 367. 6372. Adam the rep i spoke to said i needed to take it to the dealership to see if it's part of a recall but when they looked it up there was no recall for my vin?? I followed up with vanessa at the 800 and she said the same that svc guy did at dealership. I escalated my complaint for resolution, no objects or rocks, etc came in contact with the glass and the track was clear of debris. I looked on internet and noted several similar incidents of the glass shattering and some with glass exploding out or imploding??! Mb is not claiming responsibility which i do not understand! I have escalated again and i am still waiting to connect with mb usa to discuss since this is clearly a defect. It doesn't matter whether you're stationary or moving this is a serious hazard. I had to get this repaired and cost me upwards of $1600 out of pocket.. But has cost up to $2k per incident. Come to find out this is not only happening to other car models and so far there are complains filed against kia and nissan.
 Vehicle Mileage at Failure62000
Number of Occurences
Source of the issueNHTSA WEB SITE
 City and StatePHOENIX, AZ
VIN pattern WDCGG8JB7DGXXXXXX
 Was vehicle invloved in a crash?N
 Was vehicle involved in a fire?N
 Was incedent reported to police?N
 Was medical attention required?N
 Was part original equipment?
No. of injured persons
No. of fatalities
 Date of purchase07/08/26
Was original owner?N
Anti-lock brakesN
Cruise controlN
Number of cylinders
Drive train type
Transmission type
 Vehicle speed0
 DoT tire identifier
 Tire size
 Location of tire code
 Type of tire failure code
 Was defective tire repaired?
 Date of manufacture
Type of child seat code
Type of restraint
 Dealer's name
 Dealer's telephone number
 Dealer's city
 Dealer's state code
 Dealer's ZIP code
  • What is Recall?

    A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
  • What is Failure?

    Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
  • What is Defect?

    Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

 

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